Adobe Creative Cloud
software
Regular price
$59.99/mo (All Apps plan, annual commitment paid monthly)
Discount you can get
Up to 60% off for 3 months; some users also report being offered 2 free months or a pause option instead
Heads up: This info is researched by AI and not guaranteed to be accurate. Companies change their cancellation and retention processes at any time. There is always a risk that following these steps could result in your account being cancelled rather than receiving a discount. Proceed at your own discretion.
How to unlock this discount
Log in to your Adobe account at account.adobe.com and navigate to 'Plans & Payments' (or 'Manage Plan').
Click 'Cancel Plan' on your All Apps (or active) subscription.
When prompted for a cancellation reason, select 'It's too expensive' or 'Price' as your reason — this triggers the retention/discount flow.
Adobe will present a first retention screen, typically offering a smaller discount (e.g., 30-40% off) or a pause option. Review the offer but you may decline it to see a better one.
After declining the first offer, Adobe typically escalates to a second screen offering up to 60% off for 3 months or 2 free months.
When you see the discount you want, click 'Accept Offer' or 'Keep My Plan' with the discount applied. Your subscription continues at the reduced rate for the promotional period.
Verify the discount is reflected in your Plans & Payments page. Set a calendar reminder for when the promotional period ends so you can repeat the process or reassess.
Insider Tips
Always select 'too expensive' or 'price' as your cancellation reason — this is the trigger for the best monetary retention offers
Decline the first offer presented, as Adobe typically escalates to a better discount on the second screen (60% off vs 30-40%)
Do NOT select reasons like 'switching to another product' or 'not using it enough' as these tend to trigger pause offers or plan-switch suggestions instead of price discounts
If you're on a month-to-month plan, the offers may differ — annual plan subscribers tend to get the strongest retention discounts because Adobe wants to keep you locked in
Sources
Information compiled from: justcancel.io 2026 Adobe cancellation guide (reports 60% off for 3 months retention offer and details the multi-screen retention flow); subger.com 2026 cancel guide (confirms up to 60% off offers); ebaqdesign.com Adobe discounts 2026 guide (mentions selecting 'price' as reason to trigger discount); justcreative.com Adobe CC discounts article (reports 2 free months compassionate offer); Reddit r/premiere thread from late 2025 where a user confirmed getting the discounted price through the cancellation flow with subscription running through July 2026; costbench.com pricing data verified February 2026 ($19.99-$69.99/mo range). Multiple independent sources confirm the retention discount exists, though the exact offer amount can vary by account history, plan type, and timing.