Microsoft 365
software
Regular price
$9.99/mo ($99.99/yr) for Microsoft 365 Personal — the most popular consumer plan as of early 2026, includes Copilot AI features
Discount you can get
1 to 3 free months added to your subscription. Some users report being offered up to 50% off for a limited number of months (typically 2–3 months). The most common offer is 1 free month; more persistent users have reported 2–3 free months or a percentage discount.
Heads up: This info is researched by AI and not guaranteed to be accurate. Companies change their cancellation and retention processes at any time. There is always a risk that following these steps could result in your account being cancelled rather than receiving a discount. Proceed at your own discretion.
How to unlock this discount
Go to account.microsoft.com and sign in with the Microsoft account tied to your Microsoft 365 subscription.
Click on 'Services & subscriptions' in the top navigation bar.
Find your Microsoft 365 Personal (or Family) subscription and click 'Manage'.
Click the 'Cancel subscription' or 'Turn off recurring billing' link — this begins the retention flow, you will NOT be cancelled yet.
Microsoft will present a screen asking why you want to cancel. Select 'It's too expensive' or 'I found a cheaper alternative' as your reason — this triggers the retention/save offer path.
You will be shown a retention offer screen. This is typically a free month or a percentage discount. Review the offer.
If the first offer is weak (e.g., just 1 free month), you may decline it and continue through the flow — Microsoft sometimes presents a second, better offer on the next screen.
Once you see an acceptable discount offer, click the button to accept the offer (e.g., 'Claim offer', 'Keep subscription', or 'Accept'). Your subscription continues at the discounted rate or with free months applied.
Insider Tips
Select 'Too expensive' or 'Found a better price elsewhere' as your cancellation reason — these are the strongest triggers for a retention discount
If the first offer seems low (e.g., 1 free month), decline it and continue through the flow; a second, improved offer often appears
Some users report mentioning Google Workspace as a competitor in the optional feedback text box, which may influence the offer
Try this toward the end of your billing cycle rather than right after renewal
Sources
Based on aggregated community reports from Reddit (r/microsoft365, r/Office365, r/personalfinance), user experience posts from 2025–2026, and known Microsoft retention practices. Specific retention offers vary by account tenure, plan type, and region. The search results provided confirmed current pricing trends and the general cancellation flow structure (Microsoft Support, OrbitMoney, JoinChargeback guides) but did not detail specific retention offers. Confidence is medium because while many users report receiving these offers, they are not officially documented by Microsoft and vary per user.